Terms & Conditions

POSTAGE – DOMESTIC
We use Australia Post parcel tracking to ensure all packages are delivered safely. This is a sign on delivery service to ensure safe delivery of your goods.
We aim to pack and post within 4 business days, therefore please allow 7-10 days for delivery depending on your location.
You will be sent your parcel tracking ID via email once shipment is made.


POSTAGE – INTERNATIONAL
Books are available to ship internationally. International customers can checkout with chosen products, minus the postage charges. We then contact you via email with the postage amount. Please ensure your email address set up in paypal is correct to enable us to contact you.
Once you receive the postage costs, you can then choose to go ahead with the order, or cancel and receive a full and prompt refund via paypal. Please also of course feel free to contact us before checkout to receive your exact postage quote before checkout.
Product prices displayed include GST for Australian customers. International orders will be refunded the GST amount upon purchase, as international orders are not subject to Australian GST.
Our standard international post is Registered Airmail. This is a sign on delivery service to ensure safe delivery of your goods. Regular airmail or sea mail can be arranged on request however neither of these services are traceable and we cannot take responsibility for loss or damage.
We aim to pack and post within 4 business days, therefore please allow 14-21 days for delivery depending on your location.
You will be sent your parcel tracking ID via email once shipment is made. You can track the parcel – once it arrives on your shore – via your local Postal Service.
For international customers some countries may charge customs and duties for your parcel. These charges are payable by you not by us.


LOST OR DAMAGED ITEMS
Please do a quick inspection of your item whilst in the presence of the postal worker before signing for the delivery to ensure it has arrived undamaged. Any insurance claim is voided after the goods have been signed for.
If any items have arrived damaged please retain all packaging, document the damage where possible with photos, and contact us immediately by email to ferrierandfriends@gmail.com.
We cannot take responsibility for any lost, broken or stolen parcels not sent via Registered Post or signed for as received and in good order (domestic customers).


RETURNS AND REFUNDS
We do not offer returns or refunds once purchase has been finalised, unless under the following circumstances:
We can refund items if the item is defective, or the incorrect item has been sent in error.
In these cases please contact us within 14 days with details of the problem.
We will then ask for the item to be returned via a trackable postage service.
Once the damage or error is confirmed we can refund you for the item plus all shipping costs.
We will refund you via your original method of payment.


PAYMENT & TAXES
10% GST is applicable for Australian customers, which is included in displayed online store prices. International orders are GST-free. The GST portion of international orders will be refunded soon after checkout.
Our online store accepts credit and debit card payments via paypal. Australian customers can also choose to make payment via bank transfer on checkout.